Mobile Messaging Terms of Service
Last updated: October 21, 2025
The KaramMD mobile message program (the "Program") is operated by KaramMD (“KaramMD”, “we”, or “us”). By enrolling, signing up, or otherwise agreeing to participate in the Program, you expressly agree to these Mobile Messaging Terms of Service (“Mobile Terms”), our general Terms of Service and our Privacy Policy. Please review these documents carefully, especially the Arbitration Clause and waivers below.
We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By opting in to the Program, you are expressly consenting to receive recurring SMS/text messages at any time from and on behalf of KaramMD through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this Program in order to make any purchases, and your consent is not a condition of any purchase with KaramMD. Your participation in this program is completely voluntary.
You represent and warrant that the mobile phone number you provide to us is a valid mobile phone number which you own or have authority to use, including the authority to consent to participate in the Program. If you change your mobile phone number or are no longer the owner or authorized user of the mobile phone number, you agree to promptly notify us at 1-833-605-3127. You agree that you are solely responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details.
If you get a new mobile number, you will need to sign up for the program with your new number.
Opt-Out. You may opt-out of the Program at any time. If you no longer wish to receive text messages from us, you agree that you will withdraw from the Program by texting any of the following single keyword command STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to +1-833-207-2515. If the text message includes an unsubscribe link, you may also click the link to cancel. You agree that these are the only reasonable methods of opting-out. Our mobile messaging platform may not recognize requests that modify the foregoing single keyword commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the requirements in these Mobile Terms.
You'll receive a one-time opt-out confirmation text message. We aim to process your Opt-out request in a reasonable period of time, usually around ten (10) days, after your confirmation. If you have subscribed to other KaramMD mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
Changes to Our Telephone Number or Short Code: We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any of the foregoing single keyword commands to opt-out or HELP requests, you send to a short code or telephone number we have changed may not be received. You agree that we will not be responsible for failing to honor requests made in such messages.
Support: For Service support or assistance, text HELP to +18333160666 or email customerservice@
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Disclaimer of Warranty and Liability. The Program is offered on an “as-is” basis and may not be available in all areas, at all times, or on all mobile providers. You agree that neither we nor our service providers will be liable for any failed, delayed, or misdirected delivery of any mobile message or information sent through the Program.
Arbitration/Dispute Resolution. Please read this Arbitration and Waiver of Class Action section carefully. If we fail to resolve any disputes amicably, you and Karam MD Skin agree to submit our disputes arising out of or relating in any way to the Program to exclusively to be resolved through binding and final individual arbitration instead of through court proceedings.
Either you or Karam MD Skin may start arbitration proceedings by written notice requesting arbitration and describing the claim. You agree that the Federal Arbitration Act and federal arbitration law apply to these Terms. However, the arbitrator and not any federal, state, or local court or agency, shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of these Terms including, but not limited to, a claim that all or any part of these Terms is void or voidable.
The dispute will be arbitrated by a single neutral arbitrator mutually agreeable to both of us. If we cannot agree, after conferring in good faith, on the selection of an arbitrator within 30 days of the date that the request for arbitration was received by Karam MD Skin or sent by Karam MD Skin, whichever is later, the dispute will be administered by the American Arbitration Association (“AAA”) under its applicable rules. If AAA is unable or unwilling to administer the arbitration consistent with this Dispute Resolution and Arbitration Agreement, the parties shall confer in good faith in an effort to agree on an alternative arbitration administrator that will administer the arbitration consistent with this Dispute Resolution and Arbitration Agreement. If the parties cannot agree, you and we will jointly petition a court of competent jurisdiction to appoint an arbitration administrator that will administer the arbitration consistent with this Dispute Resolution and Arbitration Agreement. The arbitration shall take place in person at a mutually agreed upon location, or if such a location cannot be agreed upon, then virtually by videoconference.
Unless we agree to use a different set of rules, the arbitrator will apply the applicable AAA arbitration rules (or the applicable rules of the arbitration administrator as set forth above), as modified by this Dispute Resolution and Arbitration Agreement. The AAA rules are available at: https://www.adr.org/ or by calling 800-778-7879. The arbitrator's decision in any such arbitration will be final and binding upon the parties to the proceeding and shall have no preclusive or binding effect in any proceeding involving different parties. The arbitration award may be enforced in any court of competent jurisdiction. You and Karam MD Skin agree that the arbitration proceedings will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration, by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies, or as specifically permitted by state law.
The AAA rules (or the applicable rules of the arbitration administrator as set forth above) shall govern the allocation of fees. The arbitrator may award fees and costs to a party if they determine that the claims and/or proceeding is frivolous or brought for an improper purpose or for the purpose of harassment. The arbitrator shall apply Federal Rule of Civil Procedure 68 after entering the award. The arbitrator shall apply the Terms just as a court would. The arbitrator shall issue a detailed ruling that includes the essential findings of fact and conclusions of law upon which the award is based. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief, attorneys’ fees, and costs.
YOU AND WE AGREE THAT THE ARBITRATOR MAY ONLY AWARD RELIEF (INCLUDING DECLARATORY AND INJUNCTIVE RELIEF) IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S INDIVIDUAL CLAIM. THE ARBITRATOR MAY NOT AWARD RELIEF FOR OR AGAINST ANYONE THAT IS NOT A PARTY TO THE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, JOINT, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. ANY ARBITRATION SHALL BE CONDUCTED AND DECIDED ON AN INDIVIDUAL BASIS. CLASS ACTION OR ARBITRATION, OR ANY OTHER FORM OF REPRESENTATIVE ACTION, IS EXPRESSLY WAIVED AND PROHIBITED. YOU AND WE AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED OR LITIGATED ON A CLASS, COLLECTIVE, JOINT, OR CONSOLIDATED BASIS OR IN A REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL OR IN CONNECTION WITH A REQUEST FOR PUBLIC INJUNCTIVE RELIEF). THIS WAIVER OF CLASS ACTIONS AND COLLECTIVE RELIEF IS AN ESSENTIAL PART OF THE DISPUTE RESOLUTION AND ARBITRATION AGREEMENT; IF IT IS DEEMED INVALID OR UNENFORCEABLE WITH RESPECT TO A PARTICULAR CLAIM OR REQUEST FOR RELIEF (SUCH AS A REQUEST FOR PUBLIC INJUNCTIVE RELIEF), AND ALL APPEALS OF THAT DECISION ARE EXHAUSTED OR IT IS OTHERWISE FINAL, THEN THAT CLAIM OR REQUEST FOR RELIEF SHALL PROCEED IN A COURT OF COMPETENT JURISDICTION BUT BE STAYED PENDING ARBITRATION OF ALL REMAINING CLAIMS AND REQUESTS FOR RELIEF.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE PARTIES WAIVE THE RIGHT TO A JURY TRIAL.
This Dispute Resolution and Arbitration Agreement shall survive termination of these Mobile Terms.