FAQs

We are pleased to say that KaramMD Skin products have been formulated to benefit all skin types, including sensitive skin.

A cleanser, a vitamin-rich serum, moisturizer, and sunscreen.

Yes!

While there is a lot of chemistry involved when formulating a vitamin C serum, we use ethyl ascorbate acid, known as the next-generation vitamin C. It is a highly stable, non-irritating, patented derivative.

Active ingredients are what make a skincare product effective. We carefully selected premium active ingredients to target and address your most common skincare concerns

Dr. Karam made it his mission to incorporate a moderated dose of active retinol in his hero product, Illuminate, to ensure that all skin types could reap the multitude of benefits without concerns of irritation. Along with aloe and encapsulated hyaluronic acid, Illuminate boasts a patented lipid complex blend that aids in soothing and hydrating the skin.

Quench is not a standard Vitamin C Serum, it is a combination of 3 different formulations of Vitamin C and other supporting ingredients designed to increase the effectiveness of the product over standard Vitamin C formulations yet be well tolerated by all skin types, even sensitive skin.  Each category of product has its own unique percentage and therefore we can give you a standard concentration comparison that you are used to seeing.  Quench is designed to decrease skin discoloration and hyperpigmentation by decreasing melanocytes activity; increase collagen type 1 production resulting in reduction of fine lines and wrinkles and improved skin smoothness.  This is a unique formulation designed for KaramMD.

The retinol in Illuminate was never meant as a stand alone ingredient,  it is just one of over a dozen active ingredients used for brightening and improving uneven skin tone.  The Illuminate was formulated to address various signs of aging skin - dryness, uneven skin tone, firmness, decrease the appearance of lines, wrinkles, smooth texture, brightening and radiance. The formula is a cutting edge product that produces results but has to be tolerated for all skin types and textures even for sensitive skin; therefore the concentration of the retinol has had to be carefully modulated to meet these specifications.  The retinol comes in a form of a patented complex designed to maximize absorption and efficacy.  

Use of full strength retinols and Retin-A cuts the pool of participants significantly as most people can’t tolerate it therefore they stop using it.  In this case, even at low doses, it is still creating positive anti-aging effects specifically because it is tolerated and people use it 2x a day for time.  

For those who want the extra retinol or are already using it, you can use it in conjunction with Illuminate.  You would apply it after Rinse.

We believe that cleansing & moisturizing properly are all that is needed to protect your skin from external stressors. The ingredient deck in all 3 products has been strategically designed to benefit you both am & pm with no need to switch, add or omit products.

All products should be used twice a day, every day.

The Trifecta should last you 30 days across all products if using them twice a day.

Yes! Sunscreen should be part of any routine so we added our favorite right here.

It takes 28-days for skin cells to turn over, which means in order to see a difference in your skin from KaramMD products, you need to use them consistently for at least a month.

No. The active ingredients in our products won't change in any way or stop giving you results.

Once you’ve placed an order and your email is in our database, it still needs to be activated. 

To activate your account, go to KaramMDSkin.com and click on the human icon in the upper right corner and enter your name, email and chosen password. From there click on “Create Account” and you will receive an email right after to continue with the registration process. 

To access your subscription, login to your customer account at KaramMDSkin.com. Click on the human icon in the upper right corner, enter your email address and password and click “Sign in.”  If you have not activated your account, you will need to create an account using the same email address used at checkout.

Once your account is activated, you can log into your account and click on the “Manage Subscriptions” link to view or edit your subscription. 

You can also access your account using a customer portal magic link. This magic link is sent in the Subscription Confirmation email when you begin a subscription and in the Upcoming Order email. 

Quickly access your customer portal with no password required using a 4-digit code sent to your phone or email.

Note: Sending the passwordless login 4-digit authentication code via SMS is only compatible for phone numbers from the United States and Canada. International phone numbers will receive the 4-digit code through email only.

Follow the steps below to sign with your 4-digit code:

Step 1- 

Click on the human icon on Karammdskin.com. Below Need help accessing your subscriptions? click on the Click here text. In the Login window, enter your email address associated with the subscription account. Click the Send login code button.

Step 2 - Check your email or text message

A 4-digit authentication code is sent to your email and by text message. This code is valid for four minutes. If the code is not confirmed within that time frame, you must complete Step 1 again to send a new login code

If you only have an email address on your account: You will only receive the 4-digit authentication code via email.

If you have a valid phone number and email address on your account: You will receive the 4-digit authentication code through email and SMS.

Step 3 - Enter the 4-digit code into the passwordless login screen 

In your browser, return to the login screen and type in the code you received by email or SMS. When successfully logged in, the screen is redirected to your customer portal.

If you did not receive your 4-digit code via email or SMS, try these troubleshooting steps:

Check your email spam folder.

Try refreshing the passwordless login page and re-enter your email address to receive a new code.

If you have exceeded five failed login attempts, refresh your web browser to help reset the login attempts. This requires you to re-enter your email address and obtain a new 4-digit code to try again.

Login to your customer account on KaramMDSkin.com and click on “Manage Subscriptions.”  Click the Address & payment details tab and select Edit your details. In this popup, you can update your details and select Save changes to confirm.

Login to your customer account on KaramMDSkin.com and click on “Manage Subscriptions.”  Click the Address & payment details tab and select manage payment methods. Click Edit on the existing payment to update. You will see a pop-up with the Send edit payment link option. Click this and follow the instructions sent via email to change your method of payment or update your billing information. 

Login to your customer account on KaramMDSkin.com and click on “Manage Subscriptions.”  Click on the “Payment Method” section. Click the “Edit" button and then “Send update email.” Follow the instructions sent via email to change your method of payment or update your billing information.

Login to your customer account on KaramMDSkin.com and click on “Manage Subscriptions.”  Click the Address & payment details tab and select manage addresses. Select Add a new address and fill out your new address information. Select the payment method that will be associated with this address and click Save address to confirm your changes.

To update and existing address, log into your customer portal:

Click the Address & payment details tab and select manage addresses. Click Edit on the address to update. Select an option for which orders this address will be used for and fill out the updated address information. Click Save changes to confirm.

Skipping your next order will skip all subscriptions within the order. One time products cannot be skipped and will get rescheduled to the following order.

Login to your customer account on KaramMDSkin.com and click on “Manage Subscriptions.” In the View your next order tab, click Skip. Confirm your changes by clicking Yes, skip this order.

While you're changing the date, following orders will be rescheduled based on this next order and the delivery frequency of the subscription. 

Login to your customer account on KaramMDSkin.com and click on “Manage Subscriptions.” 

In the View your next order tab, click Reschedule. Select the new order date and click Save changes to confirm. 

You can also reschedule all subscriptions in an order: 

Login to your customer account on KaramMDSkin.com and click on “Manage Subscriptions.” Click the Manage subscriptions tab. Under the subscription you want to skip, select Manage this subscription. You can also access this page by selecting the subscription product within an order. Select Reschedule.Select the new date and click Save changes to confirm. 

Login to your customer account on KaramMDSkin.com and click on “Manage Subscriptions.”  Click the Manage subscriptions tab. Under the subscription you want to edit, select Manage this subscription. You can change the quantity of products and frequency, then select Save changes to confirm.

Login to your customer account on KaramMDSkin.com and click on “Manage Subscriptions.” 

In the View your next order tab, select Browse all products. You can also select +Add from the quick view menu. Click +Add on the desired product. Select the One time only option and click Add to order to confirm. 

Login to your customer account on KaramMDSkin.com and click on “Manage Subscriptions.” In the View your next order tab, select Browse all products. You can also select +Add from the quick view menu. Click +Add on the desired product. Select the One time only option and click Add to order to confirm. 

Login to your customer account on KaramMDSkin.com and click on “Manage Subscriptions.” .Click the Manage subscriptions tab. Under the subscription you want to edit, select Manage this subscription. Select Swap this for a different product. Choose a product to swap for the current product and click Swap. Review the product options and select Swap product to confirm. 

Login to your customer account on KaramMDSkin.com and click on “Manage Subscriptions.” Navigate to the View your next order tab. Click +Add discount. Enter the code and select Apply discount code.

Login to your customer account on KaramMDSkin.com and click on “Manage Subscriptions.”  Click the Manage subscriptions tab. Under the subscription you want to pause, select Manage this subscription. Click Cancel subscription and the pause a subscription options will display. Select how long you want to pause your subscription for and click Pause subscription.

Login to your customer account on KaramMDSkin.com and click on “Manage Subscriptions.”  Click the Manage subscriptions tab. Under the subscription you want to cancel, select Manage this subscription.Click Cancel subscription, then Cancel subscription again. Provide a cancellation reason and click Next, then confirm the cancellation by selecting Cancel subscription.

If you want to reactivate a subscription that was previously canceled:

Login to your customer account on KaramMDSkin.com and click on “Manage Subscriptions.” .Click the Manage subscriptions tab. Select Inactive. Click +Reactivate to reactivate a canceled subscription.

Note: If the subscription is expired it cannot be reactivated. In this case, checkout on the store with a fresh subscription for that item. 

Yes! Karam MD ships internationally. Once you input your address, you will see the shipping fee for where you currently reside. KaramMD is not responsible for any duties or delays with customs, so please review your tracking information and contact your local customs office if there is an issue with delivery.

All orders are processed and prepared to ship within 1-3 business days. Estimated delivery time-frame paid for at checkout starts once your order has been prepared for shipment.

Please note that once an order is placed and confirmed, we cannot guarantee any changes or cancellations. We kindly request all customers to carefully review their order details for accuracy before finalizing their purchase. Thank you for your understanding.